Shipping and Returns

Thank you for shopping at Vital Life! Below you will find our Shipping and Returns Policy to ensure your shopping experience is as smooth and enjoyable as possible.

Shipping:

1. Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation.

2. Shipping Methods: We offer various shipping options based on your location and preferences, including standard and expedited shipping.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping method selected during checkout.

4. Delivery Time: Delivery times vary depending on your location and the selected shipping method. You will receive a tracking number via email once your order has been shipped, allowing you to track its progress.

Returns:

1. Return Eligibility: We accept returns on unused and unopened items within 30 days of purchase. To be eligible for a return, your item must be in its original packaging and in the same condition as when you received it.

2. Return Process: To initiate a return, please contact our customer service team at info@vitallifestore.ca with your order details. Once your return is approved, you will receive instructions on how to return the item.

3. Refunds: Upon receiving and inspecting the returned item, we will issue a refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.

4. Exchanges: If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us within 7 days of receiving the item to arrange for an exchange.

5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

If you have any questions or concerns regarding our Shipping and Returns Policy, please don't hesitate to contact us at info@vitallifestore.ca. We're here to help!